Return & Refund Policy
30-Day Satisfaction Guarantee
We stand behind our products. If you’re not completely satisfied, return your item within 30 days of delivery for a full refund.
Return Conditions
- Items must be unused and in original packaging
- Include your order number and reason for return
- Customer covers return shipping (unless item arrived damaged or defective)
How to Start a Return
- Email us at hello@slowvana.com with your order number
- We’ll provide a return address and instructions
- Ship the item back (we recommend using a trackable service)
- Once received and inspected, refund is processed within 5-7 business days
Refunds
Refunds are issued to the original payment method. You’ll receive an email confirmation once your refund has been processed.
Exchanges
If you need a different size or product, start a return and place a new order — it’s faster than waiting for an exchange.